Application deadline: 25/05/2026 11:59:00 AM (Strasbourg, France)
About the Agency
We are eu-LISA, the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice. We help implement the European Union’s policies by designing, developing, and operating large-scale information systems in internal security, border management, and judicial cooperation.
Our teams develop and manage the technological architecture of the Schengen area and the EU justice domain. By equipping law enforcement and border management operators and juridical practitioners with cutting-edge technological infrastructure, we help ensure security and justice for citizens.
With colleagues of more than 24 nationalities, eu-LISA embraces an international work environment and values collaboration among colleagues from diverse backgrounds. As an equal opportunity employer, we are committed to providing a positive and enjoyable work environment. We welcome applications from all suitable candidates, irrespective of age, gender, ethnicity or social origin, disability, religion or belief, and sexual orientation.
Join us to become part of our organisational culture that fosters inclusivity and diversity. Our belief is ‘Together as one, we are making it happen’. We want our people to feel respected, valued and empowered.
Please visit our website and discover more about eu-LISA’s core activities.
About the unit
The Information and Communication Technology Unit is responsible for delivering and continuously enhancing the agency’s corporate ICT services which underpin its daily operations. The unit ensures that the corporate IT infrastructure is secure, reliable, scalable and resilient, covering ICT systems, network infrastructure and business applications.
In this context, the unit is responsible for the development, evolution and maintenance of the corporate IT infrastructure and applications landscape, and provides high-quality user support through a dedicated corporate service desk. The unit also drives the continuous modernisation of the agency’s ICT environment, leading initiatives aimed at improving organisational efficiency, agility and user experience. It includes the adoption of best practices such as ITIL, as well as the progressive migration of services to the cloud.
About the job
As Head of the Information and Communication Technology Unit, reporting to the Head of the Corporate Services Department and acting as a member of the organisation’s management team, you will lead the strategic development and delivery of the corporate ICT function. You will ensure that digital services are secure, resilient, and aligned with organisational priorities, supporting the Agency’s operational excellence and long-term transformation.
In this capacity, you will position ICT as a key enabler of the Agency’s mandate, driving efficiency, innovation, and service quality, while strengthening the organisation’s ability to respond effectively to stakeholder needs.
Your tasks will include a wide range of responsibilities that extend beyond the following list:
- Lead and manage the Information and Communication Technology Unit, fostering a high-performance culture based on motivation, engagement, empowerment, and accountability, while ensuring effective staff development through regular feedback, coaching, and mentoring.
- Define and implement the ICT strategy and vision for eu-LISA, ensuring alignment with the Agency’s mission, objectives and values, and guaranteeing clear ownership, accountability and delivery, within the agreed scope, timelines, budget and quality standards.
- Steer the adoption of emerging technologies while optimising existing services balancing innovation with stability, business continuity and long-term efficiency.
- Oversee the delivery of reliable, secure, and user-centric corporate ICT services, safeguarding operational resilience and continuity of business-critical functions.
- Lead and govern ICT modernisation projects, including cloud migration, digital workplace transformation, integration of artificial intelligence, and the implementation of IT service management best practices (e.g. ITIL).
- Define, monitor and report on service performance and key performance indicators, ensuring transparency on progress achievements, risks and issues with senior management.
- Ensure ICT investments are cost-effective, strategically aligned, and deliver measurable business value in support of the agency’s digital transformation.
- Act as a strategic advisor on ICT matters, contributing to senior management decision-making and ensuring alignment of ICT initiatives with organisational priorities.
- Ensure compliance with relevant security, data protection, and ICT governance frameworks, and manage associated risks at organisational level.
- Foster a culture of collaboration, learning and innovation within the Unit, and promote the sharing of knowledge, best practices and lessons learned.
Eligibility criteria
To be eligible for recruitment and selection, you need to meet the following formal criteria, which need to be fulfilled by the deadline for application:
General conditions
- You are national of one of the EU Member States or Norway, Iceland, Liechtenstein, or Switzerland and you enjoy full rights as a citizen;
- You produce the appropriate character requirements for the duties involved;
- You are physically fit to perform your duties;
- You have fulfilled any obligations imposed on you by the laws concerning military service.
Education
- You have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more,
or
You have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is least three years or more and appropriate professional experience of at least one year.
Only qualifications awarded in an EU Member State or that are subject to an equivalence certificate issued by an authority in a said EU Member State shall be taken into consideration.
Professional experience
- You have at least twelve (12) years of proven full-time professional experience relevant to the duties after the award of the qualification certifying the completion of studies required as a condition of eligibility as above.
Language
- You have a thorough knowledge (C1 level) of one of the 24 EU official languages and a satisfactory knowledge (B2 level) of another EU official language for the performance of your duties.
Selection criteria
eu-LISA aims to establish a reserve list from which to source the best talent. The suitability of candidates will be assessed during different stages of the selection procedure against the following criteria:
Leadership abilities
- Proven ability to lead, motivate, and develop teams in an international and multicultural environment, translating this into a clear mission and aligned objectives.
- Experience in shaping and delivering an enterprise ICT strategy aligned with organisational priorities, driving innovation with a strong customer-centric focus, while ensuring operational resilience and service continuity.
- Ability to translate the agency’s strategic priorities into clear, actionable and measurable operational objectives for the unit.
- At least three (3) years of post-graduate management experience relevant to the position, with clear evidence of staff management, budget responsibility, and organisational impact.
Experience
- Extensive experience overseeing corporate ICT services, ensuring reliability, security and a strong user-centric approach.
- Extensive experience leading and governing large-scale digital transformation programmes, including enterprise cloud adoption, modern workplace strategies (e.g. M365), automation, and the integration of emerging technologies.
- Experience in planning and overseeing budgets, procurement processes, and governing outsourced services and framework contracts.
Language
- Strong drafting and communication skills in English, both orally and in writing, at least at the C1
Soft Skills
- Strong communication skills, with the ability to engage persuasively with diverse stakeholders, acting as an interface between the unit and the organisation.
- Strong analytical capabilities, with the ability to assess complex ICT environments, anticipate risks, and take accountability, timely decisions of high quality under pressure and competing demands.
- Proven ability to interact with others effectively, respectfully, and courteously, fostering constructive working relationships in a professional environment.
Advantageous Criteria
- Experience in integrating cyber security requirements into ICT architecture and operations, ensuring alignment with organisational objectives.
- Experience introducing or governing AI-enabled tools and automation solutions to improve organisational efficiency, service delivery, and internal processes.
Application process and next steps
Ready to join us in building a safer Europe? Apply now!
Before submitting your application, you should carefully check whether you meet all eligibility requirements.
Please complete your application form via the e-recruitment platform here. eu-LISA does not accept applications submitted by any other means (e.g., e-mail or post), or any spontaneous applications.
It is in your interest to ensure that your application is accurate, thorough, and truthful. Your application should contain personal details, educational background, professional experience, language proficiency, motivation letter, and responses to pre-screening questions, if applicable. Candidates are requested to support their application with adequate, concise examples of their work experience and qualification, especially if not directly addressed in the duties listed in the application under professional experience.
Please note that if at any stage of the selection procedure it is established that any of the requested information provided by a candidate is false, they will be disqualified. If a candidate reaches the reserve list stage, they will be requested to supply documentary evidence in support of the statements that they made for this application.
If you encounter any difficulties during the application process or have any further questions, please do not hesitate to reach out to the Talent Acquisition Service. Feel free to send an email to eulisa-RECRUITMENT@eulisa.europa.eu.
Join our diverse team, where you will have the opportunity to grow both professionally and personally while enjoying the journey.
